Entrepreneurship & Business
apologyCOPEresponsibilityremorseprevention
Helping damnified COPE: The elements of an effective apology
Abstract
An effective apology requires promptness and completeness, containing four key elements summarized by the acronym COPE: Ownership (assuming responsibility), Contrition (expressing remorse), Explanation (detailing what happened and why), and Prevention (outlining steps to avoid recurrence).
Helping damnified COPE: The elements of an effective apology
Sooner or later, something will go wrong. When it does, apologize promptly and completely.
An effective apology that helps those affected cope with their loss must contain 4 key elements, which are easy to remember by the acronym COPE:
- Ownership: Assuming responsibility
- Contrition: I am sorry
- Explanation: What happened and why
- Prevention: What I am doing to prevent this from happening again
Cite This Work
Bäcker, Alex: Helping damnified COPE: The elements of an effective apology. alexbacker.com/w/helping-damnified-cope-the-elements-of-an-effective-apology. Originally published at http://alexbacker.pbworks.com/Helping-damnified-COPE%3A-The-elements-of-an-effective-apology.